Ensuring a safe gaming
experience for the customer
We are committed to ensuring a fun, engaging and innovative gaming experience, but above all, one that is safe. In our stores, whether they are agencies, corners or gaming points for amusement equipment and online, we go beyond what is required by law to prevent any type of excess or behaviour that may take the consumer away from pure fun. We use all the tools at our disposal: from information materials to the sales network training, to listening to those who ask for help to deal with compulsive gambling problems, with particular attention to the protection of minors. To counteract any form of excess is not only a duty; it is a concrete commitment to consumers, a positive contribution to society, and a responsible choice that strengthens the sustainability of companies.
The G4 certification
For the tenth year in a row, we have achieved the G4 International Online Gaming Certification, renewed until 18 December 2026. This recognition attests to our constant commitment to ensuring a safe and informed gaming experience, in line with the most advanced protocols of the Global Gambling Guidance Group (G4).
We undergo rigorous audits to assess the effectiveness of our policies and tools for support and self-exclusion for our clients. The G4 audits include the prevention of underage gambling, the quality of the information provided, and the strategies adopted to reduce the risks related to gambling.
We support our people in developing their skills and talent. We promote a safe, welcoming and wellness-oriented work environment.
We work across the entire value chain to optimize the use of natural and energy resources, adopting efficient practices and continuously monitoring performance.
Our aim is to be a key reference for the communities in which we operate daily, as well as for society as a whole, making a tangible contribution to their development.